Refund & Cancellation Policy
GenZ Living Space – GenZ Colive PG and Guest Rooms
This Refund & Cancellation Policy governs reservations, deposits, advance rent settlements, and early vacating notices at GenZ Living Space (operated under the name GenZ Colive PG and Guest Rooms, Owner: KANDULA VEERAIAH).
In accordance with Section 5 and Section 6 of our Terms and Conditions, all cancellation requests and settlement adjustments must be submitted through authorized communication channels and are processed in accordance with documented policies and applicable law.
1Standard Short-Stay Bookings (Under 28 Nights)
For daily and short-stay reservations, refund eligibility is computed automatically based on the time remaining before scheduled check-in:
100% Refund
Full refund of eligible paid accommodation amount.
50% Refund
50% of paid accommodation charges refunded.
Non-Refundable
No refund eligible due to last-minute bed hold.
2Long-Stay Bookings & Early Vacating Notice
Bookings of 28 nights or longer represent monthly or extended coliving accommodation:
- Notice Period: Residents intending to vacate before the end of their agreed stay must provide at least one month (30 days) advance written notice to the property management.
- Administrative Review: Long-stay cancellations require verification by the Central Desk to calculate pro-rata usage, utility settlements, and bed inventory release.
- Inventory Protection: The assigned bed remains reserved exclusively for the resident until management formally inspects and clears the checkout.
3Security Deposits & Permissible Deductions
Any security deposit, advance payment, or refundable amount collected at admission will be settled upon check-out subject to the following rules:
- Deductions from refundable deposits may be made for outstanding dues, damage to property, missing keys/appliances/equipment, or other documented and legally permissible charges.
- Normal wear and tear is not penalized. Damage beyond ordinary wear and tear is charged at reasonable, documented replacement or repair costs.
- Late-payment charges, if applicable, are communicated in advance.
- Remaining deposit amounts are refunded promptly following room inspection and clearance.
415-Minute Temporary Checkout Hold
During booking checkout, a selected bed is placed on temporary hold for up to 15 minutes to allow secure payment completion. If payment is not verified within 15 minutes, the hold expires automatically and the bed is released. No refund is due in this case as no payment was captured.
5Refund Processing and Timelines
Approved refunds are processed through the original payment method (or another mutually agreed channel). Turnaround timelines depend on the payment provider, UPI network, or the guest's receiving bank (typically 5 to 7 business days from date of approval).
Statutory Guarantee: As stated in Section 6(7) of our Terms and Conditions, no refund will be denied where a refund is legally required under applicable Indian or Telangana consumer regulations.
6How to Request a Cancellation or Dispute
To initiate a cancellation, request a deposit settlement, or dispute a checkout deduction, please contact our Central Desk with your booking reference code:
Business & Management
GenZ Colive PG and Guest Rooms
Owner: KANDULA VEERAIAH
FSSAI Reg: 23626028006147
Contact Central Desk
Madhapur - HYD, Telangana